FAQS

      Under My Account,Click Forget password You will be sent an email with instructions on how to reset your password. If the issue still persists, please send a mail through Contact us form so our support team can assist you.

      All of our products have been configured with lead time on the Product Description page, which is the handling period of the item. Most of the products have been eligible for the quickest lead time of several business days. As soon as the completion of lead time, products will be shipped out from the Manufacturer closest factory or distribution centre. We will send you tracking information within several hours of your order leaving the warehouse to the e-mail address you provided during check out.

      Please inspect the package and inventory of your item(s) when they arrive. If you notice any damage or faulty parts, you should make note of it & send a mail through Contact us form and we will take action and arrange for the replacement parts to be sent to you immediately

      You are welcome to cancel your order free of charge within several hours and refund will be issued immediately in another several hours. If your item has already been dispatched or received or change of mind you will then need to send the item back to our vendor shipping location . You(Buyers) are the responsible for return shipping charges. Refunds will be issued in several business days of receiving the item in resalable condition. If the item is deemed not resalable or damaged, an appropriate amount may be deducted from your refund to cover the damages incurred.

      You are eligible for Life time technical support when you made an purchase with us. We offer high quality support from the actual product maker. We can help to get you set up & diagnose common problems. We will happily mediate on your behalf to ensure a happy resolution. Each of our customers is different. Some will need guidance on initial setup or calibration. We will do whatever it takes. We encourage you to get in touch with us and mail us the details through Contact us form in order to get the resolution for your queries.